Exchange and Return Policy

At Poch Store, we strive to provide unique artistic pieces and ensure customer satisfaction.

Exchange and Returns

Customers may request an exchange or return within 3 days of receiving the order in the following cases:

• The product arrives damaged

• The product has a defect

• The wrong product was delivered

  
  

Return Conditions

To accept an exchange or return request:

• The product must be in its original condition

• The product must not be used

• All original packaging and accessories must be included

  
  

Non-Returnable Products

Due to the nature of artistic products, some items cannot be returned in the following cases:

• Used products

• Products damaged due to misuse

• Custom or special orders

  
  

Shipping Fees

If the issue is caused by the store, shipping costs will be covered by Poch Store. Otherwise, shipping fees may be the customer’s responsibility.